Q1: What is the minimum order quantity?
A: Minimum order quantity is 1 ton
Q2: What are some common iodine values?
A: Regular 400, 500, 600, 800; if a higher iodine value is required, please specify 7 days in advance.
Q3: How long is the shelf life of powdered activated carbon?
A: Unopened, store in a cool and dry place for 3 years; after opening, use within 3-12 months and avoid moisture absorption and caking.
Q4: How can I get samples?
A: We provide free 200g sample, but you need to pay the freight. sample wioll be shipped via DHL/UPS within 3-5 days.
Q5: What should I do if there is a quality dispute?
A: Submit a third-party inspection report within 7 days. If the issue is indeed on our side, we will provide a free replacement or refund, and bear the round-trip shipping costs.
